Terms and conditions

Shipping 

Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances). And are shipped using Royal mail Tracked or signed for services.
I will endeavour to post out your order as quickly as possible, but occasionally due to events/timings/numbers of orders it may take a few days before parcels are shipped out. Please be patient, this business is run solely by me, I package, label and send every order myself. If for any reason there are delays in sending work out, I will be in touch.
If you provide the wrong shipping details and fail to identify the error until after the parcel has been shipped out, then the lost parcel is your responsibility. Occasionally, an incorrect address can be rectified, and I will of course always try to resolve the situation. but in the case it is lost, I will not offer a refund if the package goes missing.
Orders can be picked up from my studio or an agreed location in Forres Scotland, for free. At checkout you can select 'local pickup' as a delivery option and I will be in contact to arrange a time for you to collect the work.

Returns

Although I always hope you are happy with your purchases. Sometimes that is not the case. If you are unhappy with a product, you have 14 days from receiving your pieces to  request a refund. Once I have received your return and checked the items are in the same condition as when sent out, I will process your refund within 14 days. If items are returned damaged or used, refunds will not be accepted.
Returns will only be accepted from the buyer, not a second party.

Commissions

Commissions are accepted at the discretion of Jenny Brown Studio
Wholesale and bespoke items will be invoiced in two parts, the first 30% of the estimated final price will be invoiced first and act as a non refundable deposit. Once the deposit is received work will commence. If payment is not received this will delay start times and deadlines may not be met.
If during the making process, you want to amend your order in any way including but not limited to quantities and details, this may incur additional charges and effect deadlines.
The remaining 70% of the invoice will be sent on completion, Postage, packaging and any additional costs will be added onto this part of the invoice. 
Returns are not accepted for bespoke or personalised items.

Handmade

Please remember that my work is handmade, and therefore variations in size, colour and shape may occur. But this is all part of the beauty of handmade ceramics, no two pieces are identical. If you are ordering a piece from my online shop it may not be the piece photographed but will be the same clay colour and design. If there are great variations in pieces they will either be listed as separate items or as drop down options to select before making your purchase.

Caring for pieces 

Please be careful with your pieces, wash by hand if possible and refrain from using any strongly staining foods and liquids on them. It helps to quickly wash them after use and if you can don't leave liquid in them overnight of for long periods. I would not recommend using a microwave and only using a dishwasher if completely necessary. Handmade ceramics simply are not as durable as factory made pieces, therefore treating the pieces with care and hand washing is always best practice.

Images on site.

Please do not use any images from this website without written permission

Privacy policy

Visitor Data 

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Member site subscribers

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:
Billing and shipping address, details relating to your subscription, email address, name and phone number.
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Website visitors 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device, web pages you visited prior to coming to this website, web pages you view while on this website, your IP address.
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your: Billing and shipping address(es), details about your orders (for example, your shirt size), email address, name and phone number.
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account, your customer account password has been reset or updated, you’ve made a purchase, your order has shipped.
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Abandoned cart emails 

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.

Analytics

This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks, internal links, pages visited, scrolling, searches and timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.